Return and Refund Policy
1. Right of Withdrawal (Cooling-off Period)
In accordance with European Union consumer protection laws, you have the right to withdraw from your purchase within 14 calendar days from the day you, or a third party designated by you, receive the goods. You do not need to provide any justification for exercising this right.
2. Conditions for Return
To be eligible for a full refund, the following conditions must be met:
Product Condition: The item must be unopened, unused, and in the same condition that you received it.
Original Packaging: The product must be returned in its original, intact packaging.
Proof of Purchase: You must provide a receipt or proof of purchase.
Please note: Items that have been unsealed, used, or damaged after delivery may be subject to a reduction in refund value or may not be eligible for return if they fall under health, hygiene, or safety exceptions (e.g., cosmetics, sealed audio/video recordings).
3. Return Process
To exercise your right of withdrawal, you must inform us of your decision by a clear statement (e.g., via email or through the "Return Button" available on our website/app).
Return Shipping Address:
Please send the goods back without undue delay, and in any event not later than 14 days from the day on which you communicate your withdrawal, to the following address:
NIVARIA OOD
Ul. Ami Bue 24
1606 Sofia
Bulgaria
Shipping Costs: The cost of returning the goods is the responsibility of the customer. We recommend using a trackable shipping service.
4. Refunds
Once we receive the returned item and verify that it meets the conditions above, we will process your refund:
Timeline: The refund will be issued within 14 days of receiving your return or proof of shipment.
Scope: We will refund the full price of the item plus the standard delivery costs paid at the time of purchase. Additional costs for non-standard delivery (e.g., express shipping) are non-refundable.
Method: The refund will be made using the same payment method used for the initial transaction.
