Himalayan Bath Salt Blend 500g - Skin Revive

Return and Refund Policy

1. Right of Withdrawal (Cooling-off Period)

In accordance with European Union consumer protection laws, you have the right to withdraw from your purchase within 14 calendar days from the day you, or a third party designated by you, receive the goods. You do not need to provide any justification for exercising this right.

2. Conditions for Return

To be eligible for a full refund, the following conditions must be met:

Product Condition: The item must be unopened, unused, and in the same condition that you received it.

Original Packaging: The product must be returned in its original, intact packaging.

Proof of Purchase: You must provide a receipt or proof of purchase.

Please note: Items that have been unsealed, used, or damaged after delivery may be subject to a reduction in refund value or may not be eligible for return if they fall under health, hygiene, or safety exceptions (e.g., cosmetics, sealed audio/video recordings).

3. Return Process

To exercise your right of withdrawal, you must inform us of your decision by a clear statement (e.g., via email or through the "Return Button" available on our website/app).

Return Shipping Address:

Please send the goods back without undue delay, and in any event not later than 14 days from the day on which you communicate your withdrawal, to the following address:

NIVARIA OOD

Ul. Ami Bue 24

1606 Sofia

Bulgaria

Shipping Costs: The cost of returning the goods is the responsibility of the customer. We recommend using a trackable shipping service.

4. Refunds

Once we receive the returned item and verify that it meets the conditions above, we will process your refund:

Timeline: The refund will be issued within 14 days of receiving your return or proof of shipment.

Scope: We will refund the full price of the item plus the standard delivery costs paid at the time of purchase. Additional costs for non-standard delivery (e.g., express shipping) are non-refundable.

Method: The refund will be made using the same payment method used for the initial transaction.

Shipping Policy

1. Order Processing Time

At NIVARIA OOD, we are committed to efficiency. All orders are processed and shipped within 12 hours of purchase confirmation.

2. Shipping within Bulgaria

For deliveries within Bulgaria, we partner with the most reliable local couriers to ensure fast service. Your order will be shipped via:

"SPEEDY"

3. International Shipping (Europe)

We deliver across the European Union and the rest of Europe using trusted international couriers (such as DHL, UPS, or DPD, depending on the destination). Delivery times vary based on the destination country.

4. Tracking Information

Transparency is important to us. Once your order has been dispatched, customers can request a tracking number at any time to monitor the status and progress of their shipment in real-time.

5. Shipping Costs

Shipping fees are not fixed but are calculated dynamically. The total shipping cost will be displayed at checkout before you finalize your payment. The rate is determined based on:

The quantity of items ordered.

The total value of the goods.

The delivery destination.